Refund Policy
A legal disclaimer
At Umorra, we understand that life happens. However, as a mobile service, we dedicate specific travel time and resources to each appointment. To ensure we can serve all our clients fairly, we have established the following policy.
1. Cancellation & Rescheduling
If you need to cancel or reschedule your appointment, please notify us as soon as possible via our chatbot.
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More than 72 hours' notice: No charge. You may reschedule or receive a full refund of any deposit paid.
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Less than 48 hours' notice: A cancellation fee of 50% of the service price will be charged.
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Same-day cancellation / No-show: If we arrive at your location and you are not there or cancel on the spot, the full service price (100%) will be charged.
2. Late Arrivals
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The "Grace Period": We allow a 10-minute grace period. If you are not ready when we arrive, we will wait for 10 minutes.
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Beyond 10 minutes: We may have to shorten your service time to stay on schedule for our next client, or we may treat it as a "No-Show" (subject to the full fee) if the delay makes the service impossible.
3. Service Satisfaction (Refunds)
Because a haircut is a personalized service that cannot be "returned," we generally do not offer cash refunds once the service is completed.
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Our Guarantee: Your satisfaction is our priority. If you are not happy with your cut, please let us know before we leave your location.
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Adjustment Period: If you notice an issue with your cut within 48 hours, contact us. We will return to fix it free of charge at our earliest availability.
4. If WE Cancel
In the rare event that we must cancel your appointment due to vehicle issues, illness, or emergency:
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You will be notified immediately.
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You will receive a 100% refund of the advance payment or a voucher for a free haircut.
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We will offer you priority booking for your next appointment.